How do I Contact Staff Me Up Support?

Need help with your Staff Me Up account or have a question about a job, your profile, or another issue? This guide walks you through all the ways to reach our customer service team—including live chat and email. 

Chat support, Email Support, and Job approvals are available: Monday–Friday, 9:30am – 5:30pm Pacific Time

Live chat support is the fastest way to get help from our team. You can connect with a real person for quick answers and step-by-step guidance.

1. Go to any Help screen on the Staff Me Up website.

2. Look for the chat bubble in the lower right-hand corner.

3. Click the bubble and select your account type to make sure you’re directed to the right support team.

4. Enter the name and email address associated with your Staff Me Up profile.

5. After you answer, you’ll see an automated response. Hang tight—a live support team member will be with you as soon as possible (usually within a few minutes).

Prefer email? No problem. Submit a request here and we will reply via email

Include your name, the email address tied to your account, and a brief description of how we can help. We aim to reply as quickly as possible during business hours.

Be specific: Let us know as much as you can about your question or issue. This helps us help you faster.
Double check your info: Always use the name and email on your account so we can find your details quickly. 
After-hours requests: We respond to emails as soon as we’re back online. For urgent issues during working hours, chat is your best bet. 

We're here to help you succeed—whether you’re landing your first gig or managing a busy career. If you have feedback about our support options or want to suggest improvements, let us know. Your experience matters to us!